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Browser softphone · SIP over WebRTC → Amazon Connect CustomerConnecting…
SIP signalling + StartWebRTCContact bridge path, in time order. dashed = inferred (not browser-visible). Click a row for details. Contact-flow steps are in the log →
Signalling & media path
━ signaling (SIP)━ media (RTP/WebRTC)
In · mic
Out · remote
LED levels animate during a call — mic in (left), remote audio out (right).
Contact-flow log
Amazon Connect contact-flow execution · every block Connect runs · live (~2–10 s CloudWatch lag)
Place a call — the flow steps appear here as Connect executes them.